Heating and cooling systems don't check the clock before they fail. A furnace dies at 2 a.m. during a cold snap. The AC quits on a Saturday afternoon when it's 95 outside. That's what this service is for: a live person answering, a technician dispatched, and your system back up as fast as safely possible.
HVAC emergency right now? Call (970) 555-0100 . After hours, weekends, and holidays.
What counts as an HVAC emergency
Not every breakdown needs a midnight visit. Here's how to tell:
Call now, any hour:
- No heat when it's freezing outside: pipes can freeze in hours, not days
- You smell gas near the furnace or in the home: leave first, call 911 or the gas company from outside, then call us
- Your carbon monoxide detector is alarming: same drill — get out first
- Burning or electrical smell from the furnace, air handler, or vents
- Water pouring from the indoor unit or a burst condensate line
Can usually wait for morning:
- AC out on a mild evening when the house is still comfortable
- One zone not working while the rest of the house is fine
- Strange noise but the system is still heating or cooling
- Thermostat acting up but temperatures are holding
When you call, we triage honestly. If it's safe to wait, we'll tell you so and book the first morning slot. If it can't wait, we roll.
What happens when you call after hours
- A real person answers. You describe what's happening: what's running, what isn't, any smells or sounds.
- Phone triage. We walk you through quick safety checks: thermostat settings, breakers, the furnace switch, and whether it's safe to leave the system as-is until we arrive.
- Dispatch. An on-call technician heads your way with a stocked truck. We give you a realistic arrival window.
- Diagnose and quote. Same as a daytime visit: we find the failure, show you, and quote before working.
- Repair or stabilize. If the full repair needs a part we don't carry, we stabilize the system so you're safe and comfortable, then return with the part. You won't pay for two emergency calls.
While you're waiting: stay safe
- No heat in freezing weather: open cabinet doors under sinks on exterior walls, let faucets drip slightly, and keep the thermostat at its normal setting if the system runs at all. Don't crank it — that doesn't help. If the house is dropping fast, shut off the main water valve as a precaution against burst pipes.
- Gas smell: don't touch switches or thermostats, don't light anything, get everyone (and pets) outside, and call from a safe distance.
- AC out in extreme heat: close blinds, avoid the oven and dryer, and move to the lowest level of the house. Check on elderly family members and neighbors.
- Water leak from the unit: shut off the system at the thermostat, and if you can reach the water shutoff for a humidifier line safely, close it.
Emergency pricing, straight up
After-hours calls carry an emergency service rate. The technician is coming out at midnight, and that's priced differently than a Tuesday afternoon. We'll tell you the rate on the phone before we dispatch, and the repair quote follows the same rule as always: approved by you before work starts. No one gets a surprise invoice at 3 a.m.
Fort Collins emergency patterns
We see the same seasonal surges every year. The first hard freeze in October or November kills weak ignitors and cracked heat exchangers all over town in the same week. Spring hailstorms take out condensers. Summer heat waves finish off aging capacitors. During those stretches, emergency slots fill fast. Plan members and repeat customers get priority dispatch, which is one more reason a maintenance plan pays off.
Related services: Furnace Repair, AC Repair, HVAC Maintenance Plans
Frequently Asked Questions
How fast can you get a technician to my house?
Is there an extra charge for nights and weekends?
What should I do if my furnace stops working at night in winter?
My CO detector went off. What do I do?
Can you fix it the same night, or will I wait for parts?
Do you service areas outside Fort Collins for emergencies?
Call (970) 555-0100 any time. If your heat or cooling can't wait, neither do we.
